Returns Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.
Return Policy
We are pleased to offer complimentary returns for products returned in original unopened and sellable condition. Return instructions and a UPS return shipping label will be included in the package.
If the consumer initiates the cancellation of the order earlier than the time of shipment and within the time specified by the website in which the cancellation can be initiated, the order can be cancelled.
Product(s) purchased in the U.S. on https://www.naturelhr.com may be returned for a refund if the products are returned in their original unopened and sellable condition within 7 days from the date the package was received, along with a copy of the Sales Receipt and completed Return Form. Gift recipients are entitled to a nonrefundable merchandise credit in the form of a gift card.
We have a very strict return policy and all items returned not in original and sellable condition the client will be charged for the shipping expense of the returned item. Original shipping fees are not refundable.
Please contact Customer Service by email at service@naturelhr.com to obtain a Return Merchandise Authorization (RMA) number, which must be included in the Return Form. No returns of any type will be accepted without an RMA number.
Please contact Customer Service by email at service@naturelhr.com for further assistance. No return will be accepted that hasn’t contacted Customer Service first to authorize the return/exchange.
Refunds are processed within approximately 7 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
No Cancellation or Changes
Please carefully check to ensure that all details in your order are accurate prior to finalizing your purchase at check-out.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.